Category: Uncategorized

  • More about Me (As if you really want to know!)

    Anna from Beth and Cory’s Mom has tagged me for a “Three Questions” meme. I don’t usually like to do memes, but since it’s Labor Day Weekend, what the heck!

    Three names you go by?

    1. Mom
    2. Mom!
    3. Moooommmmmmmm!

    Three parts of your heritage?

    1. Cherokee Indian
    2. French
    3. German

    Three things you can’t stand?

    1. Fish eggs
    2. Brussel sprouts
    3. Pouting

    Three of your favorite shows?

    1. Little People, Big World
    2. Are You Smarter Than a Fifth Grader?
    3. Blue Collar Comedy

    Three of your favorite current songs?

    1. Children of the Universe, The Higher We Fly, I Want to Live–John Denver
    2. Live Like You were Dying– McGraw
    3. Seasons in the Sun–Terry Jacks

    Three movies you watch over and over again?

    1. Forrest Gump
    2. Cast Away
    3. Apollo 13 (And they all have my favorite actor in them!)

    Three of your everyday essentials?

    1. Chocolate
    2. Chocolate
    3. Did I mention chocolate?

    Three things you want in a relationship?

    1. Trust
    2. Fun
    3. Love

    Three bad habits?

    1. Eating way too much food each day.
    2. Getting too little exercise.
    3. Eating way too much chocolate.

    Three of your favorite hobbies?

    1. Reading
    2. Taking nice, long, hot baths
    3. Eating chocolate

    Three places you want to go on vacation?

    1. Hawaii
    2. Australia
    3. Austria

    Three things you want to do before you die?

    1. Visit the John Denver Sanctuary
    2. Write a book
    3. Learn serious photography

    Three things that stereotypically prove you’re a girl?

    1. I like guys
    2. I love chocolate
    3. I gave birth

    Initials of three crushes?

    1. Ronnie Hensley
    2. Ronnie Hensley
    3. Ronnie Hensley (and yes, the hubby knows)

  • Glenda Watson Hyatt Roars In


    After sending my daughter off to her first day in middle school and my son to his elementary school, I sat down to wait for Glenda Watson Hyatt to head over from Washington D.C. where she visited Susan from Case Notes on her virtual book tour.

    In case you’ve never met Glenda via her blog, she’s a fiery redhead who has cerebral palsy and has published a book, I’ll Do It Myself.

    Glenda roars up in a red Ferrari and I hop in. We head over to my friend Beth’s house, which was built with visitability standards for people with disabilities. We settle down with some Krispy Kreme doughnuts and proceed to chat. I have a unique knack for lipreading Glenda-ese, thanks to my first job with a boss and a co-worker with cerebral palsy. When we get stuck– we use the laptop sitting in front of us. Of course, Glenda uses her left thumb to type!

    We chat about her book, which Glenda wrote to inspire others and share her “can do” attitude. We discovered that we read the same books in our childhood days: Ice Castles, The Other Side of the Mountain and Joni. All three books have a character with a disability as the main character.

    I ask Glenda about the toughest chapter in her book. It turns out to be “Country Life,” a period when cracks began to show in her parent’s marriage and home life was tense. “At that time,” says Glenda “We were living in the country. I was stuck at home and was quiet isolated. Deciding what to write and what to exclude was tough. It meant revisiting that period in my life, which was not pleasant.”

    Glenda is currently writing full-time from home. “Typically, I spend too much of my day at my computer: writing, emailing, blogging and networking,” says Glenda. When she takes a break, she tackles household chores. Of course, she chuckles, “more breaks are obviously needed! I am trying to exercise more now that I have my brace.”

    Glenda is married to Darrell, whom she met at a pre-employment program. “At the end of the program,” Glenda shares, “I wasn’t ready to leave; I sensed I was in the midst of a personal growth spurt, which would be stunted if I left. Hence, I volunteered to be the teaching assistant for the next group.”

    “The first day of class,” she continues, “in wheels a guy in a power chair and wearing a suit. Several weeks later the room was spinning while I was talking with him. Darrell and I have been together ever since. We celebrated our ninth anniversary earlier this month.”

    Glenda and Darrell find that challenges crop up daily. “Because many things take us longer to do, trying to fit all the must-do’s, should-do’s and wanna-do’s into a day is challenging. Looking around, many things, like housework, don’t get done! It comes down to juggling priorities and doing what is most important or urgent in the moment.”

    Through our conversation, Glenda and I discover that we encounter similar feelings when we’re with groups of people. Glenda’s speech can be difficult for some people to understand. “I can feel so alone in a roomful of people,” Glenda shares. “That is probably when I feel the loneliest. Its not the not walking or limited that gets me down, it’s the communication barrier that is a pain.” We both find the internet to be a wonderful place where the playing field is level and we can express ourselves and communicate with others on equal ground. I do find that barriers exist in the cyberworld in the form of podcasts and non-captioned videos and Glenda finds that it takes her longer than others to type out responses on interactive forums.

    We’ve finally reached the point where we can’t handle another Krispy Kreme and Glenda drops me off at home. Before she takes off, she leaves me with her favorite quote from Walt Disney:

    “If you can dream it, you can do it!”

    Vote for Glenda in the “Blog for a Year” Contest here.

  • Fantasy Football Season Begins–Time to Don Black


    It’s that time of the year again.

    Yesterday was the annual Draft Day for the Windy City Pigskin League. This deaf fantasy football league was started by Kent Gardner, my husband’s college roommate sixteen years ago when he moved here from California. Kent and Joe recruited a bunch of guys from deaf softball teams and put together a draft on a weeknight, writing the players and teams by hand. Yesterday’s draft was a bit more sophisticated with pre-printed player labels and some of the guys using laptops. The league now includes Lisa Maloney, the lone gal who knows more about football than some of the guys combined. While other fantasy teams have switched to online drafts and auctions, the Windy City guys prefer their annual party complete with beer and food.

    When Joe first started, we would watch the football games together and I learned the names of more players than I care to remember. Along came the kids, and I became less involved. A few years ago, Joe made our oldest son one of his partners and he’s slowly pulling in our youngest son as well. Lauren and I have learned to busy ourselves on weekends as the guys go over statistics, analyze players and dive into game after game.

    This year, the guys are so excited because we’ve switched cable providers and our new provider includes an NFL channel in the basics. Lauren and I have already decided that our weekends will consist of shopping and lunches out.

    Now all I need is for my guys to win the championship so I can afford the shopping!

  • Glenda Watson Hyatt, Blogger and Author Coming to Bolingbrook!


    Glenda Watson Hyatt, author of I’ll Do It Myself!” is coming to Bolingbrook in a gleaming red Ferrari. She’s scheduled to arrive on Monday for a virtual book tour via this blog.

    Glenda is heading for fourth place in the Blog For a Year contest and I’m personally rooting for her to head to first place. Here’s a bit about Glenda:

    “Why should you get paid to blog for a year?”
    Since I was young, I have dreamt of having a regular column (then a newspaper column, now a blogging job) in which I share my experiences as a person living with a disability to show that I am more than my cerebral palsy; to show that I am capable of having a career, running a business, being married and owning a home, that I am interested in politics, global warming, and, heaven forbid, even sex, and that I have “normal” every day problems too. My reason for wanting to write this kind of column/blog is to alleviate people’s fears of those with disabilities in a non-confrontional and humorous way. Being paid to blog about this would be a dream come true and would fullfil what I believe is my life’s purpose.

    Vote for Glenda here:

    Speed Glenda to First Place!

    Be sure to check back here on Monday as Glenda roars in!

  • The Oldest Goes off to High School


    Yesterday was a bittersweet day. My oldest child went off to high school.

    If you recall from a previous post, we had to advocate for David to attend a high school with 70 other deaf and hard of hearing kids.

    I had a pang in my heart when I watched him drive off, wondering where did the years go? How did I get to this point in life so fast?

    I also had a great feeling in my heart because David was finally going to school with a life-long friend.

    When David was four months old, I made a decision to quit work and stay home. I was on my last appointment of the day to see a family with a six-month-old deaf baby. I almost blew off the appointment because I knew I was ending my job and didn’t want to start services with a family only to disappoint them. The family lived in the same town as I did.

    What the heck, I thought. I’ll just stop in and give them some information.

    As it turned out, I ended up with a best friend that day and my son and her daughter grew up together. Beth and I have shared births together and many conversations about raising deaf kids.

    David and Aubrey are now attending high school together. Beth and I are hoping that our families will be connected legally some day but the kids just roll their eyes at us. Even if they don’t tie the knot together, I’m betting they’ll have a connection forever.

  • Virgin Mobile–Progress Made!

    Well the good news first– my son’s phone is finally activated!

    After filing a complaint with the FCC and requesting assistance from the National Association of the Deaf, I decided to try and contact someone at Virgin Mobile to let them know what was going on.

    I received a quick response:

    Ms. Putz,

    I have received your email and read your blog. First, I want to apologize for the experience you had last night. Virgin Mobile prides itself on our customer service, but it definitely failed you last night.

    I would like to credit your account since you should have never been charged. It appears that good judgment and active listening skills were not used as I would have hoped.

    Our Care agents should have helped you immediately and should have waived the fee given the fact your DSL was out of service. I will be working with our Customer Care Center Directors to ensure no one has a similar situation.

    Can you please send me the Virgin Mobile cell number that was incorrectly charged?

    Again, my apologies for this situation and thank you for bringing it to my attention so I can make the necessary process improvements.

    I look forward to your response.

    Thanks

    Mary

    Mary Glodis

    Virgin Mobile USA

    Customer Care

    (908) 607-4841

    Kudos to Virgin for taking this seriously and being willing to provide training to their employees about providing accommodations. In another email, Mary stated:

    In addition, Virgin Mobile does place a heavy emphasis on ensuring our advisors handle all people – customers and non customers with the utmost respect. I have and will ensure continued training on how to serve customers with disabilities is held in each of our centers. The behavior demonstrated to you will not be tolerated.

    Should you have any further issues, please don’t hesitate to contact myself directly.

    After experiencing difficulty in activating the phone online (unbelievably, we received a message saying, contact a live advisor!), Mary took it in her own hands and helped to activate the phone this morning. She also issued a $20 credit to the account.

    I have to admit that Virgin’s prompt response and their willingness to provide training to employees is the reason I didn’t drive back to Best Buy and return the phone.

  • Need an Accommodation? Virgin Mobile will Hang Up!

    Last night, I called the Virgin Mobile center to activate my son’s phone. In the past, I had activated previous phones online. Our internet was down, so I used my captioned phone to make the call.

    I got as far as the request for a V-key number when I had to stop a moment to ask my son what his V-key number was. Since the captioned phone was already a bit delayed, the Virgin Mobile automated system transferred me to a live representative before I could go further.

    Hmmmm, I thought to myself, it might be easier to let the live rep help me through this activation. Dawn, the Virgin Mobile live rep, came on the phone and explained that there would be a ten dollar charge to activate the phone with a live person.

    So I explained my dilemna and mentioned that under the Americans With Disabilities Act, I should be able to get some assistance without having to pay the fee. After all, if I had normal hearing, it wouldn’t be a problem activating the phone.

    “Oh no, we charge everyone ten dollars, regardless of the situation,” was the reply. “You can activate it online.” Again, I explained that my DSL line was not working. I couldn’t even call by videophone.

    It was late at night, I had no other option. The libraries were closed and it was too late to bother a neighbor for online access.

    I asked for a manager. Tory, the manager came online. The response was the same: No, we will not accommodate your needs, we will have to charge you ten dollars.

    I was tired, I was cranky and I was already on the phone for nearly forty minutes trying to make the staff at Virgin Mobile aware of how they could be a bit more accommodating to people with disabilities. I explained that if they were unwilling to help, that I would file a complaint with the Department of Justice. What happened next floored me.

    They hung up.

    So today, I made another phone call. The same thing happened– the captioned phone could not keep up and I was again transferred to a live rep. Again, I tried to explain and ask for a manager. I explained to the manager and got the same response: No exceptions made– if you want assistance we have to charge you ten bucks.

    This time, I hung up.

    I ditched the captioned phone and decided to use the text relay on my mobile phone. Making a call using text relay via thumb typing requires a large amount of time. I desperately needed to activate my son’s phone because I was leaving the house later in the day and had to communicate with him. The same thing happened with the relay operater–we were transferred to a live rep before we could finish activating the phone.

    I didn’t even make it half way through my explanation of why I needed assistance in activating the phone and wanting the fee waived–

    They hung up on me.

    Stay tuned for Part Two of the Virgin War.

  • A Lighting Website I Wish I Knew About: Farreys.com


    Two years ago, the hubby and I went shopping for new lights for our downtstairs bathroom. We went to several lighting places around town and a couple of places in other towns. We found one light for our bathroom and purchased it. Came home and put it together and discovered it wasn’t the right fit for our bathroom.

    I recently discovered a neat place online for lights and ceiling fans: Farreys. A quick search for bathroom lighting revealed over 15,000 results on this site.

    I want to eventually replace the ceiling fans in my kids’ rooms and the collection that Farreys has is incredible. This Hunter Baseball fan is only $77 and I’m debating on adding that to the boy’s room.

    The hubby and I are also looking at outdoor lighting–we can’t stand the builder’s choice selection that came with the house. Farreys has a huge collection of outdoor lighting, including landscape lighting.

    Now all I need is money!

  • Twists and Turns: Journeys with Implants Now Online

    Twists and Turns: Journeys with Implants is now online:

    Twists and Turns: Journeys with Implants.

    Update on Abby in the article: Abby went for surgery this summer and is now in the process of re-learning sounds with her new implant.