Category: Uncategorized

  • FOX Interview with Darren from Pepsi Commercial

    I turned on the TV this morning to catch Mike Barz interviewing Darren Therriault on his participation in the Silent Pepsi Commercial:

    Good Day Chicago.

    A big thank YOU, hand wave and shout out to Michelle who took the time to type out the transcript and send it to me:

    Announcer: For a lot of folks, the best thing about the Super Bowl are the commercials. This year one of the most creative ones comes from the folks at Pepsi that’s because the entire spot is silent. It’s designed to being awareness to the Deaf community, it’s closed captioned, as well, for us so don’t adjust your volume on your set, just watch.

    (Commercial plays)

    Announcer: Tell you what, it definitely gets your attention, and one of the big stars of the commercial, that’s what I’ll call you, the man in the passenger’s seat, Darren Tourot (sp?), who is also, you’re not an actor, but you’re an employee of Pepsi and welcome to the show, we appreciate you coming by.

    Darren: Thank you.

    Announcer: How did this all come to be for you? Did somebody approach you at work and say do you want to star in this commercial?

    Darren: Yeah, exactly. That happened over a year ago. Clay Wesser(?) from Plano, Tx. He came up and recognized that I was Deaf and working in Chicago, and so he came up to me and asked if I wanted to participate in the Super Bowl, and I’m like ‘Really? Are you serious!?’ (Announcer laughing) and I said, OK, I’ll give it a try, and I had more time to think about it over the year.

    Announcer: I’m sure there are a lot of people at home thinking you are Deaf, since birth, correct?

    Darren: Yes.

    Announcer: But you have particularly an implant that you can…(Darren agrees). It really raises awareness, this commercial, for the Deaf community, my understanding is that’s a running joke in the Deaf community, is that correct(referring to the commercial)?

    Darren: Right, right.

    Announcer: So what is the overall goal for this commercial?

    Darren: Yeah, you know, my passion is to be able to increase the awareness in the Deaf culture as well as with people with disabilities. Because, you know, it’s been awhile, and I thought that PepsiCo has treated me so well and I have learned so much about the diversity and the inclusion, and I had to do something to give back. And this is my way of doing it.

    Announcer: So you work in the IT department, is that correct?

    Darren: Yes.

    Announcer You’ve been working there for a year, and now you’re the big star, the face of this. You know, and speaking of this, raising awareness for the Deaf community, as we were chatting right here you’ve got the implant so now you can hear with 90% of sounds?

    Darren: Yes

    Announcer: So, but it’s been like, you compared it to a rusty faucet, turning it on after 30 years (Darren laughs) explain that to me.

    Darren: Yeah, it’s almost like when you turn on the implant for the first time, I, uh, it’s almost like you haven’t used the water you know in the faucet for over 20 years and then you turn it on, and then all of a sudden it’s yellow and rusty, you know, and it’s not clear, and you can’t drink the water yet or you can’t make use of it. So, and then after it gets cleaned out, you start to hear.

    Announcer: Yeah, so how long were you, did you go without, ‘cause you read lips.

    Darren: Yes.

    Announcer: And obviously sign. How long did you go before you got that implant, how old were you?

    Darren: I started it about five years ago.

    Announcer: Oh really!?

    Darren: So, I was only 40 years old when I had my first implant.

    Announcer: I can’t imagine what that must have been like. With all these sounds that you had never heard before.

    Darren: Right.

    Announcer: Yeah.

    Darren: Like the birds, and all the other sounds that I normally could never hear. It just amazes me.

    Announcer: Yeah, well, we appreciate you coming by, (to camera) Darren Tourot, works for Pepsi, now is a big-time star, so I will be his agent, I will take, um, (to Darren) I’ll only take 4%, is that OK? (Darren laughs) So you can see him on the commercial Super Bowl Sunday and certainly go to our website if you want to find out some more information about that, it’s great to meet you (shakes Darren’s hand) and good luck with everything.

    Darren: OK, thank you.

  • So, I Planned this Steak ‘n Shake Fiasco?

    Dear Anonymous Commenter who left a nasty comment at 11:10 p.m. on Friday night:

    Unfortunately, you had too many f-bombs and b-words in your comment for me to allow it on this site. One previous f-bomb comment was enough for me to let through already.

    You accused me of planing (I think you meant planning) this whole thing for money. I think you’re missing something here. I drove up to the window and explained that I couldn’t use the speaker and ordered two small milkshakes, one vanilla and one chocolate.

    If Mr. Steak ‘n Shake Manager had simply taken my order and given me the milkshakes, I would have been merrily on my way with a happy son by my side, with both of us enjoying our treat. Even if Mr. Manager argued and then completed the order and we had gotten our shakes, it would have been just another bad day at the drive thru and I don’t think the TV stations nor WLS Radio would have picked this up. Unfortunately, Mr. Manager’s actions and denial of service turned this into a different result.

    As for what’s going to happen after this, I do not know. We have a meeting with Steak ‘n Shake’s representatives and I would like to see improved access at their restaurants.

    Stay tuned.

  • Fox News Coverage on the Milkshake Denial

    Fox News Chicago covered the Steak ‘n Shake Denies a Milkshake story:

    Deaf Woman Says Steak ‘n Shake Refused to Serve Her

    How ironic is it that I can’t access a news story on the web because it isn’t captioned? I dream of the day when it’s all accessible!

  • Steak ‘N Shake on the News

    Here’s ABC New’s coverage:

    ABC News

    It is not captioned, but the story is below the video.

    Fox News is covering this at nine and ten p.m. tonight and tomorrow morning.

  • Steak and Shake–Looks Like This Touched A Nerve

    Yesterday, I just wanted a shake from Steak ‘n Shake and was turned away. Today, I’m seeing how amazing the internet is:

    Diversity, Inc.: Second Class Citizen

    Emoms At Home: Standing up for a Friend and Fellow Blogger

    The Consumerist: Steak ‘n Shake Manager Denies Service

    Henry Kisor: Making a Fuss

    Laurel Papworth, Social Networks: Australia Event: Social Networks and P.R.
    The Strategy Guy: Being Stupid

    Joliet Herald News: Local Activist Sends Loud, Clear Message

    Joliet Herald News: Steak ‘n Shake Part Two

    Business and Blogging: Crisis Case Study

    Google Finance: The Steak ‘n Shake Company

    Slacker Manager: Steak ‘n Shake, How Can Management Overcome This?

    Deaf Pagan Crossroads: Why Can’t I Get My Milkshake?

    Just Thinkin’: Turned Away at the Drive Thru for Being Deaf

    Do It Myself Blog: Steak ‘n Shake Questions Answered

    Megite Business News: Steak ‘n Shake Manager Denies Service to Deaf Mother

    Emoms at Home: Sometimes Its Just About Mommies

    The Hearing Exchange: Deaf Mom Shakes Up Steak ‘n Shake

    The Daily Herald: Woman Cites Hearing Problem in Dispute with Steak ‘n Shake

    WTMJ 620, Wagner on the Web: Maybe They Can Hear Her Now?

    Bad American: Customer Service Horror Stories

    So Good: Steak ‘n Shake Manager Under Fire

    Carpe Factum: Diversity or Adversity

    Jim’s Blog: Steak ‘n Shake Denies Service

    Spin Thicket: PR Nightmares

    Kirkogitation: Controversial Milkshakes

    My Wooden Spoon: Boycott Steak and Shake

    A Cowboy’s Wife: Boycott Steak and Shake

    The Marketing Eggspert: What Steak and Shake Will Do For Its Customers

    Growing Up With a Disability: Why We Need the ADA

    Growing Up With a Disability: Steak ‘n Shake Apology

    Do It Myself Blog: Deaf Mom Denied Service

    Is That Even Legal: Falling On Deaf Ears

    Accessible Everything: Inaccessible Milkshakes

    Deep Muck Big Rake: But The Emperor Has Nothing On At All

    The Daily Grind: Outrageous

    Jamie Berke, About.com: Two of the Hottest Things This Week

    Do It Myself Blog: Deaf Mom Continues her Fight for a Milkshake

    Slinkerwink: Fighting Back Against Discrimination

    LeahLefler: Things That Really, Really Make Your Blood Boil

    A Simple Desultory Dangling Conversation: How NOT to Do Customer Service

    Chat With Bryen: Steak ‘n Shake Denies Deaf Access

    Palms to Pines: Would You Like Some Discrimination With That?

    An American Mom in Tucsany: This One’s for the Ladies

    Ethan’s World: Some Good, Some Bad

    On the Wire: Steak ‘n Shake Woes Loom

    Cheryl Beryl: People Aren’t Reasonable

    Do It Myself Blog: FOX Airs Deaf Mom’s Fight for a Milkshake

    Single Work At Home Mom: Fast Food Restaurant Refuses Service to Deaf Woman

    Berke Outspoken: Possible Solutions to Denied Milkshakes?

    Laurie’s Dance with Sound: Hearing Impaired and CI News

    Adversity University Blog: End of the Week Gratitude Theme #12

    Chronicles of a Bionic Woman: Karen, the amazon woman!

    Lolypup: Civil Rights and a Milkshake

    Sam Spritzer’s Web Site: Beware of Hearing Impaired, Serve at your Own Risk

    Deaf Weekly: Steak ‘N Shake Flap Sparks Internet Storm

    On the Wire: Steak ‘n Shake Officials Meet with Customer

    Starked San Francisco: Deaf Mother Denied Service at Steak ‘n Shake

    Jim’s Thoughts: Ignorance

    My Chronic Life: Steak ‘n Shake Disgrace

    Terrible Palsy: It’s That Time of the Month

    Ima On (and off) the Bima: Things That Make Me Crazy

    Bad Cripple: Why the ADA is Needed

    Growing Up With a Disability: Update on the Steak ‘n Shake Discrimination

    Hippie Spelunker: Steak ‘n Shake Commits a Heinous Injustice

    Hippie Spelunker: Steak ‘n Shake Update

    Hippie Spelunker: Serving Americans with Disabilities

    Planet of the Blind: How Many Fingers Am I Holding Up?

    I Am Not a Hamster: Steak ‘n Shake Employee Shoots Company in the Foot

    The Net-Savvy Executive: Why Companies Need to be Listening to Blogs

    Happy Family At Home: I Love This!

    I’m Adopting a Deaf Child with Ushers: A Glimpse of the Future?

    Granfallon Books: Customer Service

    Dispatch from the Third World: Steak ‘n Shake Embarasses a Deaf Customer
    Eternal Sunshine of an Empty Mind: I Can’t Believe the Nerve of Some People!

    Butterfly Like Me, Deaf: Drive Thru Service Reasons

    Mulberry Summer: Unacceptable

    Rolling Grains: Where ADA Compliance Was Taken off the Menu

    Our Campaigns: Steak ‘n Shake Denies Service

    Today’s Cool News: Even I Can’t Hear What They’re Saying

    Waving with My Deaf Hands: I’m Proud of Karen, It’s my Turn to Share

    Fox News Blogs: Steak ‘n Shake Violates the ADA

    A Cowboy’s Wife: Steak ‘n Shake Follow-up & Comment Response

    Erin’s Mother: Not Giving Them One More Penny

    Rachel’s World: An Accessible World?

    The Deaf Sherlock: Deaf Mom Power!

    Random Digest: Steak ‘n Shake Manager Denies Drive Thru Service

    Andrea’s Acadia Weblog: Service DENIED

    NF@ Odyssey:  Consider This

    Bionic Ear Blog:  Steak ‘n Shake Denies Service to Deaf Patron

    The Robisher:  Steak ‘n Shake in IL Denies Drive-Thru Service to Deaf Mom

    My Scrapbook Life:  Bad Steak ‘n Shake, Bad, Bad Steak ‘n Shake

    Last night, shortly after calling the corporate headquarters via relay, an employee from their Human Resources division called me. She sent me an email apologizing for the incident. She called again this morning to see if we could set up a meeting with the manager in question and discuss the issue. They agreed to provide an interpreter for this meeting.

    Stay tuned.

  • Disability Blog Carnival–What I Wish Professionals Knew

    This week’s Disability Blog Carnival focuses on the theme, “What Professionals Should Know About Disability” and is hosted over at Ryn Tale’s Book of Days.

    If I had a dime for every time a professional predicted an outcome for a child with a disability based on what they “learned from many years in the field,” I’d be a millionaire.

    Make that a zillionaire.

    I’ve heard the same stories over and over from families: “My (insert professional) said that if I did (whatever it is they’re recommending) then my child would (fail, succeed, you name it) so I better follow their advice or (earthquakes will happen, the world will end.)

    No kidding, I would be rich, indeed.

    So here’s what I wish professionals knew:

    Park Your Bias at the Door

    You may feel strongly about a certain course of action, but pushing it isn’t going to help either one of us. It is one thing to share your personal belief system and your knowledge in a way that helps me to expand my own, but it’s another when you steamroll it over me or have an agenda of your own.

    Expand Your Skills

    You may be trained in one direction, but take a look at your profession and see if it can be expanded in other ways. Make sure you have the skills in all areas. I once had a pediatric audiologist tell me, “I don’t have much experience around deaf and hard of hearing adults.” If you’re in the business of working with children, make sure you’re familiar with the adult world they’ll be growing into.

    This is My Journey, Not Yours

    I do value the input that professionals have given me over the years. What annoys me is when they don’t like the direction my choices are going in and they express their opinion. Keep in mind, this is my life and my journey. Even if your professional opinion differs from mine, have the graciousness to expand your views to respect mine.

    Finally, I’d like to share some tips over at Hands & Voices for those who work in early intervention with deaf and hard of hearing babies:

    A Parent’s Wish List for Early Interventionists.

  • Steak and Shake Denies Service


    After picking my youngest son up from school, we decided to grab some shakes at the local Steak and Shake before heading over to the middle school to pick up Lauren.

    I went through the empty drive through and drove past the speaker. After waiting a few minutes at the window, I finally honked the horn and waited some more. After a second honk a few minutes later, a young man appeared.

    “Hi! I didn’t order back there as I can’t hear,” I said, pointing to my ear. “I’d like two small shakes, one vanilla and one chocolate.”

    “You’ll have to drive around again so I can take your order through the speaker,” the guy said.

    “I can’t hear back there, so I’ll need you to take my order here,” I explained.

    “No, it’s our policy. You’ll have to just drive around and tell me your order and then I can take your order.”

    “I can’t use the speaker, which is why I’m at the window giving you my order here!” I started raising my voice a little, as I was getting frustrated at the hoops he was putting me through.

    So I told him about the Americans with Disabilities Act and I explained that taking orders through the window is an accommodation that I need because I can’t use the speaker to place an order.

    He kept insisting that orders need to be taken at the speaker. “If you had just let me know at the speaker that you needed accommodations then I could take your order through the window.”

    “But I’m DEAF! I can’t hear on the speaker! When I drove up, the first thing that I told you was that I couldn’t order back there because I can’t hear through the speaker.”

    “No, you didn’t tell me that,” he said. “If you had told me about your disability then I could have accommodated you.”

    I sat there flabbergasted. I was getting more upset by the minute. All I wanted was the dang shakes! Then another car pulled up behind us.

    “Look, if you’re not going to take my order, I’m going to file a complaint and let the corporate office know about this.”

    “Well, I can call the cops on you for disrupting the business and holding up the drive thru.”

    “You’re going to call the cops on me? I’m just trying to get service here!”

    “I’m done with you.” He abruptly shut the window, threw up his hands and walked away.

    Good gosh, did that guy have any idea what he just did? Denying me and my son service simply because we couldn’t use the speaker for an order?

    I wasn’t finished with him. Oh no. I beckoned him to open the window again. He looked at me with an air of superiority and opened it.

    “I’ll need to take down your name and your supervisor’s name.” I was surprised that he willingly gave that information. He took his name tag off and held it up for me to see. Then I realized something–he wasn’t taking me seriously. He figured I was just playing with him.

    So I lifted up my hair and showed him my hearing aids. The look on his faced changed a bit. I guess it started to sink in that even though I speak well, I wasn’t kidding about being deaf. You would think at that point, he would graciously return to “serve the customer” mode and take my order.

    He still didn’t. I explained to him that I was going to call the corporate office and let them know that I was being refused service. “Go ahead, call them,” he said. “You will need to leave, you are holding up the line.”

    And he closed the window again.

    Steak and Shake, you’ll be hearing from me.

  • Mom is Missing a Few Brain Cells

    My oldest son’s Stanford Achievement Test results came in the mail last week. I glanced through them and was surprised to see results equal to 6th and 7th grade results. There were two results that said “PHS.”

    What does “PHS” stand for, I asked the school counselor. That means the student scored “Post High School,” or college level, she replied.

    Oh cool, my son at least had two results in the PHS range.

    When I showed David the results of his test, he said, “But Mom, that test was so easy. How could I score so low in some areas?”

    I shrugged. Maybe it was a bad day–everyone has an off day, you know?

    I was at my friend Beth’s house over the weekend and she asked me about David’s scores. She was showing me her daughter’s scores and going through the papers, explaining that one of the forms was just a sample.

    Uh oh.

    I went home and looked more carefully at the test results. I was indeed looking at the sample results and interpreting them as David’s results. The paper that I thought was simply a deaf norm comparision was actually the test results for David. He scored a “Post High School” in every catagory.

    David was happy to learn that his brain cells were working fine.

    Mom, however, is still trying to figure out where hers went.

  • I Have a Beef With Tyson

    Twenty four point six million.

    Read that again.

    $24,600,000.

    A pretty big number, eh?

    That’s how much the head honcho at Tyson collects to run the world’s largest meat processing facility. The Proxy Governance firm believes that Tyson executives are over-paid: Proxy Firm Says Tyson CEO Paid Too Much.

    If you remember awhile back, I had a culinary adventure with two bags of Tyson chicken parts. The outside of the bag showed beautiful white pieces of chicken. Inside both bags were mostly fatty chicken parts with a few white pieces tossed in.

    So hearing that the Tyson CEO is collecting a huge amount of compensation for his job just makes me mad. How about directing the company money to produce a quality product instead?

    Listen up, Tyson–you need to cut the fat from the executives’ pockets as well as your product.

  • Dr. Robert Davila’s New Book

    Dr. Robert Davila’s book, Moments of Truth: Robert R. Davila, the Story of a Deaf Leader,was recently released and it is on my pile of “books to read”.

    I first met Dr. Davila at the Chicago Hearing Society Volunteer Lunch in October, 2007. He is shown above with Jill Sahakian (CHS Director) and Mary Clark. Bob was the keynote speaker and he shared stories of growing up deaf in a large Hispanic family. His father passed away from a heart attack when he was a young boy. After he became deaf at the age of eight, his mother put him on a train to head up to the residential school over 600 miles away. Dr. Davila learned to speak Spanish at home and learned English and American Sign Language in school.

    Aaron at Aaron Cues has a wonderful summary of Dr. Davila’s recent speech at the Illinois Mom’s Night Inn: A Chance Encounter with Dr. Robert Davila.

    Dr. Davila impresses me with his resiliency and his strong work ethic. I look forward to reading his book: Moments of Truth: Robert R. Davila, the Story of a Deaf Leader. I’ll be sharing it with my kids as well.