Category: Deaf and Hard of Hearing People at Work

  • Michael Janger, Business Consultant

    Tell me about your job. How did you get into this line of work?

    I am a strategy consultant who provides finance, strategy and marketing advisory services to clients in the assistive technology industry, including nonprofits that serve people with disabilities. A finance industry veteran, I worked at American Express, Thomson Reuters, and IBM, and was the second profoundly deaf student to receive an MBA from the Wharton School of the University of Pennsylvania. In addition to my work, I write about disability issues and business at michaeljanger.com.

    I was born profoundly deaf, and not having the sense of hearing in a world full of hearing people presented me with challenges on an almost daily basis. Socially, academically and professionally, it was very difficult to communicate on a functionally equivalent level with my peers. The saving grace for me were innovations in technology that have enabled me to prosper in my career and my personal life. So, it is a passion for me to work with companies to better market products that make a difference for people with disabilities.

    With my finance and strategy experience in Fortune 500 companies, it was a natural progression to a line of work where I could offer my skills in a market I know well, as a person with a disability.

    What is the best part of your job?

    I enjoy working with clients to solve their business problems. It feels good to know I am helping them perform better, and more importantly, provide consumers with disabilities with better choices when evaluating products that enable them to function in a non-disabled world.


    What are some of the challenges of your job?

    This is my first entrepreneurial role. It was not by choice that I left American Express in 2009 — the Lehman collapse and credit crunch resulted in major layoffs at American Express. In a difficult job market in finance, I decided to lay the groundwork for a consulting career where I could provide my substantial finance and strategy experience to companies in a market that I know intimately. But it is a lot of work. You have to be disciplined day in and day out, and network as much as possible to build your business and get to know the major players in the amazingly diverse world of people with disabilities.

    What was it like growing up deaf?

    An important starting point — especially for those who are hearing — is that as someone who was born profoundly deaf, I did not lose anything. I have no memory or knowledge of what it is like to be fully hearing — to speak easily on the phone, listen to a podcast, or appreciate the finer points of music. The experience I have every day is of someone with a limited sense of hearing growing up in a world dominated by people who can hear perfectly well.

    This meant adapting to situations where the odds are always stacked against you. In high school, I did not have a real social life in a day and age when there were no cell phones, e-mail, or Internet. My hearing classmates called each other by landline phone, and I could not use the phone on my own. Sometimes I had to ask my parents to make the calls for me — which was very awkward to do in the image-conscious world of adolescence. It was not until college, where people see each other constantly in dormitory halls and campus greens, that my social life flourished.

    My childhood experiences have given me a strong desire to be connected to everything, to have access to as much information as possible. Which might be too much of a good thing today, in the age of information overload. But it has come in handy for me in my work, as I tend to be pretty good at collecting and analyzing data, and doing exhaustive research on the various business issues I face in my work.

    What advice would you give a deaf/HH person who is looking for a career like yours?

    As a finance industry veteran, it is important to build up substantial credentials in your field of expertise before venturing into a business of your own. Unlike marketing or creative writing, finance tends to be a pretty conservative industry where intelligence, trust, and solid academic credentials are key success factors. To shift from finance into a business of your own requires a strong network of people who can help you make your business work, and a vastly different approach to work that relies less on analyzing numbers and more on creative, team-oriented problem-solving.

    In whatever you do, it is important to follow your passion. A friend of mine, who is also deaf, put it very succinctly: “The best job is one where I can work for free.” And when it comes with a paycheck, it’s even better.

  • Lipreading Strangers at the Door

    The short woman at the door was of Asian descent. A teenager stood by her side, I assumed it was her son. “Oh you’re here for the dog cage!” I said. “Come on in!”

    The woman shook her head and said something. Said a few more things. None of which I could lipread. “I’m deaf,” I explain. “I read lips.”

    The woman said a few more sentences. Nothing made any sense, it wasn’t anything I could lipread. “I put a dog cage on Craigslist, are you here to pick it up?”

    The woman shook her head. More mumbo jumbo. Every once in a while, I encounter folks that are just physically impossible for me to lipread and this was proving to be one of those situations. “Oh! Are you here to pick up your daughter?” Lauren and her friend were standing nearby, and her friend happens to be Asian.

    “That’s not her parents,” Lauren told me.

    I was stumped. I couldn’t figure out why this woman was at my door. She tried again to help me to understand why she came knocking at my door but it was futile. I couldn’t lipread even a single word. Then the gal whipped out her iPhone and started a movie. As it turned out, she was from the Church of God and she wanted to tell me about God, our Mother. She brought a bible out of her purse and pointed to the scripture of Revelations that made reference to God, our Mother.

    “I’m sorry,” I said. “But I won’t be able to understand the movie, I’m deaf.”

    She pressed play. The movie was captioned.

    After she left, I just had to smile. Accessible movies– we’ve come a long way. Now all I need is the Accent/Lipreading Translator app and I’ll be good to go next time someone knocks at my door.

  • The Last IEP Meeting

    It hit me like a ton of bricks this week when the school counselor remarked, “This is the last IEP meeting for David.”   I looked at my son sitting next to me.  How did the time fly by so fast?  He was a little toddler when Joe and I sat in on his first IEP meeting.  David had just turned three and was diagnosed with a profound hearing loss just a short time before that.  I had attended many other IEP meetings as an advocate for other families, but it was a whole new ballgame to sit in the IEP meeting as a parent.

    One of the hardest things for me to do was to put him on the bus for a 45-minute ride to school.   It was hard to trust someone else to drive my child, hard to trust someone else to care for him and protect him.  I didn’t like the bus driver, a young man who seemed distracted.  My gut feeling kept telling me that something was wrong.  A few days later, I went to get David off the bus and spied a half-smoked cigarette on the floor.   That was the last time that bus driver picked up my kid and I requested an aide on the bus after that.

    David attended a school with a deaf program for three years.  In kindergarten, the supervisor came up to me and told me that they felt the best placement for David would be in his home school district.  I struggled with that view, because I grew up solo in the mainstream– I was the only kid with hearing loss all the way up until I met Shawn Haines in high school.  Then it was solo and a friend.  I didn’t want that for my kid.  I wanted to make sure he grew up with deaf and hard of hearing peers.  So at first, I balked at the suggestion.  Joe and I had days and days of discussion, wrestling with the decision.  Should we fight to keep him in the deaf program or should we try the mainstream option?

    Finally, we came to the conclusion that we would give the mainstream option a try, with the intention of putting him back in the deaf program if it didn’t work out.  From day one, I was determined to make sure he had a different experience than what I went through growing up.   Our subdivision had built a brand new elementary school right across the street from our house and it was just about to open up.  I went in and introduced myself to the principal, Randy Vanwaning.  That turned out to be one of the best moves, because Mrs. Vanwaning stayed on our side throughout the whole elementary school experience.

    There’s a saying that I learned at a MOPS (Mothers of Preschoolers) conference years ago:  “Bloom where you are planted.”  Once we decided that we were going to mainstream the kids, we kept that philosophy with us.  We made the best out of it.  I volunteered at the school and in the school library so that I could get to know the staff and the teachers.  I went into class and read books to the students using sign and voice.  I became involved with local playgroups and neighbors.  The school hired an interpreter whose parents are deaf.  Mrs. Mac is still interpreting today for Steven.  Mrs. Mac started an ASL club at the school.  The music teacher embraced sign in every single concert that the school put on and Mrs. Mac volunteered her time to teach the students one song per concert.  Many of the students signed the school song at assemblies.

    There were many experiences along the way that were challenging and it wasn’t always easy. I teamed up with Janet Des Georges to write The Myth of the Perfect IEP as a result of those challenges.  I often reminded myself that it would have been the same in any environment– it’s the nature of the journey and of life.   There were times when we questioned our decisions and explored options and considered changes.  One of the most difficult IEP meetings we ever had was David’s transition to high school.  A staff member felt strongly that we should keep him in the home district.  We felt differently– we wanted David at Hinsdale South, where he would have deaf and hard of hearing peers as well as a mainstreamed education.  We couldn’t come to an agreement at that meeting.  That was a meeting where tears were shed– I’ve had a few of them over the years with the three kids for different reasons.   We worked out that agreement and it paved the way for a smooth transition for Lauren as well.

    At David’s last IEP meeting, I sat and thought about all of this as I watched him talk about his experience at the “Explore Your Future” camp to the VR counselor and the district representative.  I sat in awe as I watched him share his views of what he wanted for his future– this little boy of mine has turned into a young man– when did that happen?   I thought back to preschool, and how he cried during the Christmas show that the teachers put on.   The teachers tried to encourage him to say his lines, but all he did was sit in his chair and cry while the other kids took turns saying and signing their lines.  I look back at that time and laugh, because I have a son who can get up on stage and put on a show now.  Go figure.

    For a long time, I was the parent teaching the child–guiding David through life and sharing what I wanted him to know.  Lately, I’ve been aware of how much the roles have shifted, I’m learning things from my son.  When we head to the gym together, he teaches me things about muscle development and he becomes my coach as he runs me through drills.  “Come on Mom, you have to do one more set”– which sounds a lot like the stuff I tell him at home:  “Clean the bathroom and sweep the living room.”  Just yesterday, he made a stir-fry dinner while I was glued to the computer and I was surprised at how delicious it was.  There he was, sharing his newly-made recipe with me and teaching me how to make a better stir-fry.

    I mentor families who are just starting out on the journey of raising deaf and hard of hearing kids and the beginning of the journey always seems so overwhelming, so impossible, so challenging.  “Hang on to every bit of time that you have with your child,” I tell them.

    Because before you know it, in the blink of an eye, all of a sudden, the last IEP meeting arrives and you wonder how it went by so fast.

  • Deborah Mayer, Life Coach


    Deborah S. Mayer, president and owner of Crossroad Solutions Coach, Bio:
    Deborah is a professional certified coach with training in leadership coaching at Georgetown University and Adler Professional School of Coaching-Arizona and is recognized by the International Coach Federation (ICF).
    Deborah coaches one-to-one and leads interactive workshops and retreats on life, transition and leadership development for both deaf and hearing communities.Deborah demonstrates a remarkable commitment to her clients’ growth and achievements. Deborah is a local and national educator, facilitator and a strong advocate for deaf children’s and adults’ rights. Deborah has a bachelor’s degree in deaf education from the University of Tennessee and a master’s in deafness rehabilitation and counseling from New York University. She holds professional certifications in rehabilitation counseling and rehabilitation administration from the Commission on Rehabilitation Counseling and the Post-Employment Training-Administration of Programs Serving Individuals who are Deaf, Late-Deafened and Hard of Hearing program (PET-D) at San Diego State University. Deborah is certified as a Deaf Mentor in Illinois and Parent Advisor in Missouri trained in the SKI-Hi Curriculum. Professional experiences include director/counselor in programs for deaf/HOH students at Lehman College and LaGuardia Community College, both in NYC, and outreach specialist for Relay Missouri. She provided MCPO/PEPNet with consulting, informational and training services. She taught graduate courses at Maryville University. Deborah loves learning, traveling, cooking, dancing, family life and beach walking.

    Tell me about your job– how did you get into this line of work?

    I entered the coaching field when as a deaf parent, I saw how effectively and quickly my deaf child enthusiastically responded to coaching techniques by a Parent Coach over traditional counseling approaches.
    I work with deaf and hearing individuals, families, groups, teams and leaders. Coaching sessions are anywhere in person, through videophone, webcam or video relay. I also give presentations, workshops, retreats and training sessions.
    If you are stuck at a crossroad in your life and dont know how to move forward, that is where coaching comes in.
    An advisor, counselor, psychiatrist, social worker or therapist usually focuses on the past to define current problems and tells you what to do. This is the old do-as-I say approach that deprives you of personal achievement. A coach enters a partnership  with you. You coach walks with you to discover the greatest in you. You will be empowered to create your own action plan and move forward to a fulfilling and meaningful life.

    What is the best part of your job?
    Reaching out to more people and see satisfying results.
    What are some of the challenges of your job?
    Geographical location and being visible.
    I find myself dealing with different people from all walks of life. Not one person has the same goal or desire to change.
    What was it like growing up deaf/hard of hearing?
    My generation was different than today’s generation as my deaf teenagers grew up with technology advancement.  We didn’t have captions, TTYs or even pagers. Cochlear implants did not exist yet. Education was through touch, feel and see.
    What advice would you give a deaf/hard of hearing person who is looking for a career like yours?

    I would advise deaf/ hard of hearing person to acknowledge if they are either people oriented person or hands on person before they take this job. The person would love being with people and understand the human mind and emotions with training in Human Services field before taking on coaching work.
  • Laura Nuccio, Restaurant Manager

     

    I work as a General Manager for Nibbles Play Cafe located in  Wheeling , IL.  It is a restaurant with play areas for kids ages one to seven to come and play while families dine, eat and talk away!!

    A few years after birth,  my parents found out that I had a hearing loss. Doctors back then didn’t think anything was wrong with me. My parents struggled with doctors– saying, “she’s not hearing us and responding.” My mom had german measles while pregnant  with me. Finally after going to kindergarten, the speech therapist said I had a hearing loss.  Boy, did we visit Northwestern so many times!  I’m glad I spent alot of time there learning the speech skill drills over and over.   I can read lips very well for the hearing loss I have and wear a hearing aid. This really helps my career and working with people who can hear.

    My job as a General Manager, I communicate daily with customers,  taking their orders ( remember, I have to try my best to understand the different languages) and it’s not easy to read their lips if they use a language other than English!  I communicate with my employees, my boss and they are all good to me– we get along very well. I use the phone but recently purchased a videophone with VCO built in.   This will make my life so much easier to communicate with the customers on the phone when we plan birthday parties!! I also communicate with different vendors when I need to place orders. I also communicate with children.

    We have deaf kids come to our restaurant and this really makes my day to see them! I am a former Hersey student class of 1981 and have welcomed Hersey’s job co-op program to come and volunteer to work at our place.  This gives them the experience to work in a real world and also having a “deaf” boss working there they really like that, but I try to explain it doesn’t happen everywhere you work!

    Growing up was challenging. You have people looking at you like you are from Mars, you speak funny….until they realize that you are deaf/hard of hearing.  You judge to see if people will accept you or not. You need to stand up for yourself and be strong and say I can do anything that people with normal hearing can do.

    Come and visit us at “NibblesPlayCafe” !!
    www.nibblesplaycafe.com

    my work email is :  laura@nibblesplaycafe.com

  • Eddie Runyon, Fraud Investigator

     
    Eddie Runyon works as a Special Investigator for Kentucky Employer’s Mutual Insurance, he investigates potential fraud cases.
    Tell me a bit about yourself.
     
    I grew up in far Eastern Kentucky, attending the Pikeville Independent School system as a mainstreamed student.  I was hard of hearing, had no interpreters or note-takers, or any other accommodations like that (even though IDEA was already a law at the time), no one took the time to share with my parents what accommodations were out there that could have been helpful to me through the educational process.  I’m married to a wonderful wife (Yvette), and we have two children, a daughter (Triniti, age 12) and a son (Brock, age 8) and reside in Pikeville, Ky.,  I’m a graduate of Eastern Kentucky University with 2 degrees, an A.A. in Business and Industrial Security and Loss Prevention, and a B.S. in Loss Prevention Management.  I attended Gallaudet University for one year (1990-91), where I was a member of the university baseball team (teammate of Mark Drolsbaugh).  I currently spend what little free time I have advocating for the deaf and hard of hearing on different issues, am an Executive Board member of the Kentucky Chapter of the National Society of Professional Insurance Investigators (NSPII), a member of the International Association of Special Investigations Units (IASIU), President of the Board of the Pikeville Aquatics Club, previously coached youth sports with the local YMCA, currently a member of the Access to Captioned Movies study group recently formed by the Kentucky Commission on the Deaf and Hard of Hearing, and serve on the Kentucky Relay Service Advisory Board.  I like to stay busy, in other words! Also, I lost the rest of my hearing by about the age of 17, so I’ve been deaf for most of my life.
     
     
    Tell me about your job– how did you get into this job/line of work?
     
    It was almost by accident, to be honest.  For most of my college life, I had bounced around between majors, never seeming to find my “niche”.  One day, I was thumbing through the class schedule as I was preparing for another semester of school at EKU, and the “Loss Prevention” program caught my eye.  My father was a police officer and former Deputy US Marshal, so I had grown up around security most of my life.  I went to talk to an advisor, and he wasn’t very hopeful. He just didn’t think, based on my academic accomplishments at the time, that I had the initiative or drive to do well in that line of work.  I HATE being told I can’t do something, so I signed up anyway.  Needless to say, 2 years later (and 8 consecutive semesters of “Deans List” or better grades), I had my degrees.  While pursuing these degrees, I got a job with a local security company that was looking to hire an investigator to start that branch in their business, focusing on Worker’s Compensation investigations and “general” investigations.  I was fortunate that the owner/President was willing to look past my deafness and hire me based on my desire.  I went on to be a Senior Investigator for him and helped build it into a sustainable branch of their business.  I left there and went into the retail field as a Loss Prevention Manager for Shoe Carnival, and over the course of 5 years with them, rose to the position of Market Loss Prevention Manager, responsible for (at the time) what was their second largest (in terms of sales) market in the company.  I moved on to Lowe’s Home Improvement, starting out as a Loss Prevention Manager for them and went on to be promoted to District Loss Prevention, Safety, and Haz-Mat Manager, responsible for 10 stores, approximately 1500+ employees, and over $450 million in yearly sales, within only 3 years.  I remained in that position for just over 2 years before leaving for my current job so that I would have more family time.  I currently am a Special Investigator for Kentucky Employer’s Mutual Insurance, and I investigate cases in which there may potentially be fraud occurring.
     
    What is the best part of your job?
     
    It is NEVER the same from day to day.  I spend a lot of time in the field, doing video surveillance, but I also spend time on the computer gathering information, doing courthouse research, responding to accident scenes to film and gather information for the company, testifying in depositions, and so on.  It is challenging from day to day, and requires a lot of time-management skills and the ability to multi-task, and wear different “hats” for the company.  One day I may be in court as the face of the company, the next, I’m in anonymity, filming covertly to see if someone is faking or exaggerating an injury, etc.
     
     
    What are some challenges you face on the job?
     
    Definitely, one of the challenges I face, is the fact that I work alone the majority of the time, and in very rural areas.  The lack of sufficient telephonic access for me in times of potential danger is very real.  It is one of the reasons I’m pushing so hard for relay companies to develop and make available to wireless users, a VCO-capable mobile “CAPTEL” (based on the Hamilton Relay Service version that is currently available only for I-Phones with 3G access).  I realize, that as an oral deaf person, that may seem limited in scope on my part, but I always explain to people that the largest majority of the hearing loss community is hard of hearing, and many are oral.  I’m really hoping that becomes available soon, it will be fantastic to have that for my Blackberry!  Also, daily ignorance in the hearing community is still very real.  I can’t tell you how often I have to explain to people what accommodations are needed and required to be provided, etc.  I’ve often been the first, or one of the only deaf people in my field of work everywhere I’ve gone, so I’m used to having to educate people.  But I’m fortunate, the company I work for is FANTASTIC about providing me with whatever I need to succeed.  They understand that the return on investment for accommodations often much more than is paid for by the increased productivity and results I can subsequently bring in as a result of the accommodation(s).
     
    What was it like growing up deaf/hard of hearing?
     
    It was very reclusive for me, really.  I was isolated, I knew no other deaf or hard of hearing people who could serve as a role model for me.  So I didn’t know what I could or could not do in “the real world”, I didn’t even learn sign language until I attended Gallaudet when I was 21!  But, I have FANTASTIC parents who refused to allow me to simply give up on stuff.  I was always being pushed to excel in whatever I did, and it was instilled in me from an early age, that as a hard of hearing/deaf person, I would often have to be twice as good, just to be considered equal.  How true that turned out to be! 
     
    What advice would you give a deaf/hard of hearing person who is looking for a career like yours?
     
    Find a good school (such as EKU, John Jay, etc.) with programs in security, loss prevention, asset protection, etc. and GO FOR IT.  Be willing to work the “scut” jobs when starting out, no one ever starts out at the top, you have to work your way up.  Too often, I meet people who are happy to work part-time because they don’t want to give up SSI, etc.  Often it is because they don’t see the big picture.  I know that is controversial, but it is true.  I make a very nice living now, and yes, I had to sacrifice some in the beginning so that I could work my way into a salary position that actually paid a living wage.  So my advice would be for people to take a big picture view when they start out in this field (or any other field), and set the goal of the position they want to be in in 2, 3 or 4 years, and WORK to make it happen.  Success in any field is not an overnight journey, it requires hard work and sacrifice in the beginning, and it requires willingness to dream big to achieve big.  My favorite saying is “Go hard or go home”.
  • Marlene Brady, Job Coach

    Marlene with student

    Marlene Brady works as a Job Coach at Hinsdale South high school in Illinois.  Marlene is part of a vocational team that consists of two other Job Coaches and a Vocational Coordinator.  The team works to prepare deaf and hard of hearing students to transition into competitive employment.  

    “I have a tremendous passion for the students and I want to help them have the same sort of positive learning experiences that I had in my young adult life,” said Marlene.  “My goal is to get students to realize the importance of what a vocational program can do for them.  I want to be able to make a positive impact on the students’ lives.”
     
    Marlene attended Gallaudet University but left before finishing her degree.  She was undecided about a major at the time.  After leaving Gallaudet, Marlene worked at several different jobs.  She worked as a Data Processing Operator at a bank, as a Patent Clerk in Intellectual Property Law at Argonne National Laboratory and as an Outreach Specialist of a Domestic Violence program at the Chicago Hearing Society.  “I took career courses and training at each of my jobs to gain my educational and work experience,” Marlene explained.
    One of the biggest hurdles that Marlene faced when looking for jobs was the communication barrier. “Before the Americans With Disabilities law was passed, I had no access to interpreters for job interviews and meetings when I needed them,” said Marlene.  “I relied on writing notes or lipreading, even though I missed out a lot of detailed information without an interpreter.”
    When Marlene went to work at the Chicago Hearing Society, she found that there were no communication barriers on the job from day one.  “It was my first time working in the Deaf Community and I felt a tremendous burden lift off my shoulders.  It was the best day of my life!”
    Today, Marlene enjoys her current employment as a Job Coach.  She challenges deaf and hard of hearing students to overcome communication hurdles by utilizing different strategies in the work environment.  “Often a student’s biggest fear is how to communicate with employers,” said Marlene.  “In the transition from school to work, the students learn that they can’t depend on family members, communication facilitators or interpreters on a daily basis.  I make sure to provide communication tips to improve their everyday communication and build bridges between the deaf/hard of hearing student and the employer, so that beneficial work relationships can be developed.”
    In 1989, when Marlene was working at a bank, she met and trained a high school student from Hinsdale South who was accompainied by Candy Butler, a Vocational Coordinator.  Nineteen years later, Marlene is now working with Candy at the high school.
    “What a small world,” said Marlene.  “Candy Butler inspires me to work well past my abilities and to have the confidence to handle any task given to me.  She respects me as a person and appreciates the job that I do.”
  • Kathy Buckley, Comedian & Humanitarian

    The first time that I saw Kathy Buckley on Comedy Central, I was blown away.  There, standing on stage, was a hard of hearing gal firing off jokes and one-liners.  Every now and then, I would see her throw in a sign or two, perhaps out of habit or perhaps to connect with the many deaf and hard of hearing people who enjoy her comedy routines.

    Kathy is still involved with comedy and currently working on a routine called “Puberty at 50.”  She is a speaker who is in high demand and every time that I talk with her, I find that she’s flying off to one place or another.   I once saw Kathy speak to group of parents and professionals, and I watched how she connected to everyone in the room with her stories and slices of inspiration.  She is indeed, a master at public speaking.   Kathy is also on the Anthony Robbins Life Mastery Classes.

    Take a look at the awards she has won throughout the years:

  • Achievement Award for the Year 2002:
    Reynolds Society
  • American Hero Award: City of Hope
  • Empowering Women Around the World: CARE Communication and Leadership Award: Toastmaster International
  • Media Awareness Award; The Dole Foundation
  • Hero Award: Challenge Center
  • Woman of the year: Oralingua School
  • Valley of the Hearts Award: Parents Helping Parents
  • Lois Tarkanian Award: Lois Tarkanian Founding Administrator
  • Better Hearing Achievement Award: Better Hearing Institute
  • Help America Hear Humanitarian Award: Hear Now Foundation
  • Individual Achievement Award: National Council on Communicative Disorders
  • Award of Excellence: New York State Theatre Education Association
  • Walter Knott Service Award: Goodwill Industries
  • President Awards: PATH
    Ovation Award: Best Writing
  • Drama-Logue Award: Best Writing, Best
  • Performance Media Access Award: Best Play
  • Cine Golden eagle Award: Outstanding
  • Video Production PBS Special: No Labels, No Limits
  • Media Access Award: 2002 Outstanding
  • Television Special: No Labels, No Limits, Executive Producer
  • My daughter picked up her book, If You Could Hear What I See and read through it three times. She was so inspired by Kathy’s life, that she selected her book for an autobiographical book report for school.

    Check out a recent article about Kathy at Disaboom:  Comedian Kathy Buckley Continues to Draw Laughs

  • Milanka Dukic, Medical Billing Support

    Milanka Dukic handles phone calls all day long.  She works for Corvel, a company that handles workman’s compensation claims. Milanka works in the billing department, correcting information on medical bills and handling provider status calls.”At Corvel, we get claims from other insurance companies and we scan the bills– then we anaylize the bills to make sure the PPO reduction is correct before we send  them for recommend payment,” Milanka explained.   We’re also handle customer service for them and they don’t have to deal with providers, we do all the work for them.” 

    Milanka is profoundly deaf without her hearing aids, but is able to   manage phone calls with an amplified phone.   Handling the phone isn’t easy for her, especially when talking with someone who has a heavy accent.  She will ask people to slow down when she has difficulty understanding them.   

    During staff meetings, Milanka sits at an angle so that she can lipread her boss and coworkers.  ” I have to read lips, which I do most of the time,  When I take out my hearing aid, I don’t hear at all, not even a loud thunderstorm.”Milanka graduated from Hinsdale South in 1985 and took some courses at a local community college.   She ended up paying for an interpreter out of her own pocket (before the ADA took effect) and decided to go and look for work instead.

    During her first interview at a local hospital, Milanka decided not to share any information about her hearing loss.  Looking back, she felt that it was a big mistake, as she faced questions that she didn’t expect and wasn’t open to answering them.  “I was scared to tell her I was hard of hearing, because I was afraid she might cut the interview short and send me home.”  Milanka didn’t get the job anyway.

    Milanka met a woman out of the blue who helped her get her first job as a Data Entry Clerk at the same college that she attended previously.  During that interview, Milanka decided to be open about her hearing loss and got the job. 

    “When deaf or hard of hearing people are ready for an interview, make sure you tell them [the potential employer] ahead of time that you’re hard of hearing or deaf and they will work it out.  Because if you don’t, that’s going to make it worse and they’ll be unprepared on how to communicate with you.  You’ll be surprised–there are people out there who will open doors for you to work with them.”

    Milanka has been working with Corvel since 2001 and she enjoys her work there.   “I teach my co-workers sign language at work and they love it!”

  • Sara Gould, Deaf Engineer

    Back in ninth grade, Sara Gould was trying to decide between becoming a musician or an engineer.   She enjoyed playing the saxophone.  She also enjoyed math and science—and envisioned someday designing roller coaster.

     Then almost overnight, Sara ended up with a sudden, severe hearing loss in both ears, most likely due to a virus.  

    “The ENT actually told my parents that I might be faking it to get attention,” Sara recalled.

    It was two months before Sara was fitted with hearing aids and went back to school.   She relied on classmates to take notes with carbon paper and she collected those at the end of every class.   “I had an FM system, but I never liked it because I had to go to the Health office to pick it up and it wasn’t good for class discussions,” said Sara.  An itinerant teacher worked with her once a week to practice lipreading skills.

    “I think I blocked most of high school out of my mind,” Sara said with a smile. 

    A major turning point was the day that her audiologist introduced her to Rochester Institute of Technology and the National Technical Institute for the Deaf in New York.  Sara went to visit the campus and immediately she knew that she wanted to attend college there.   “NTID was great, because even though I had to explain that I didn’t know sign language, I never had to explain my hearing loss to people who had never met anyone deaf,” said Sara.  “That was true of RIT too.  There was such a high level of awareness there.”

    After graduating with an Mechanical Engineering degree in 2002, Sara went to work for three different companies.  She went on to obtain her Masters degree in Systems Engineering from Stevens Institute of Technology.  Today, she works as a Project Engineer for a company that welds ship interiors.   “The engineers here mostly design and manage the projects,” Sara explained.  “I work in the testing lab, doing medium-weight shock testing of desks, furniture, lockers, etc.”

    Sara records information from shock testing to determine how much shock an item can withstand if a ship were hit by a torpedo.   Using videos and photos, Sara writes up reports on her findings.   “When I take notes from a test, I have to make sure I get everyone’s input in case I missed something they were discussing.  But being in charge of notes makes it easier for me to be assertive about getting the information I need.”

    Sara found another trick to help her obtain information during group meetings:  she would snap pictures of anything written or drawn on the board and use the photos as notes.

    “At one of my previous jobs, there were meetings all the time and I was left out of most of them,” said Sara.  “For trainings or a really big meeting, I would try and get CART (Real Time Captioning).”

    Sara also runs her own business converting slides into movies:  Slides in a Flash.  And as for that path to becoming a musician, Sara is glad that she didn’t listen to the ENT who cautioned her back in high school not to play in the band for fear of making her hearing worse.   Today, she plays saxophone along with 80 others for the Charlottesville Municipal Band.

    “The average age of everyone in my band is about 50.  They all claim to be deaf too,” she said with a chuckle.

    Update: Sara left her job to open her own business: In a Flash Engraving