Mary-Beth Robie, Advertising Coordinator

Last year, I met Mary-Beth Robie at the Illinois Hands & Voices Mom’s Night Inn event.  Mary-Beth grew up with Cued Speech and she currently works as an Advertising Coordinator.  I asked her to share a bit about herself and her job:

I grew up in a rural area in northern Vermont and was the only known deaf cuer for most of my elementary and high school years. My parents learned how to cue through an audiotape narrated by Dr. Cornett, the inventor of Cued Speech. My two older sisters learned how to cue through osmosis as did I. To this day they still cue well even though they  hardly ever practice cueing. My oldest sister would teach her friends some basic cues so they could communicate to each other in the classroom or around the school without anyone else understanding what they were saying. Since my parents cued all the time, I was able to access the same level of language as my siblings. My sisters also provided me with more language exposure through their cueing.

Cued speech requires lip movement when in use and I believe that has enhanced my ability to lip read people when I interact with random people in the real world on an occasional basis. While I had a hearing neighbor who learned how to cue at a young age, I didn’t meet any otherdeaf cuers until I went to college which inspired me to learn more about Cued Speech and how to give back to the community. I’ve become more involved by joining the National Cued Speech Association Board as regional representative of the Great Lakes region. I also serve as the
layout editor for the On Cue newsletter, a publication of the NCSA.

Tell me about your educational background growing up and going to college.

I was raised in a rural area in Northern Vermont. From K-12, I was mainstreamed with a Cued Language Transliterator (CLT). I attended SUNY Plattsburgh in New York for my first year of college, but discovered that the accommodations they promised me were not being provided so I decided to transfer to Rochester Institute of Technology. Again, once I arrived at RIT, I was not provided with a CLT so had to learn how to sign and be able to understand the sign language interpreters. Times
have changed since I left RIT and they have provided CLT’s for fellow students. So progress has been made on that end which is exciting for me.

What is your degree/s in?

My degree is in Digital Imaging Publishing and Technology, which is basically a Graphic Design degree.

Tell me about some of the jobs you have held prior to your current job.

I’ve been working since I was 13 years old, but through and after college I worked as a cashier at Target while searching for a full time job in the printing industry. I finally landed a job as a Production
Artist with a small printing company in Syracuse, NY. I worked there for three years before deciding I needed to move on in order to move up the ladder. I decided to accept a job in Oak Brook, Illinois starting out as a Photo Coordinator for an international printing company, RR Donnelley.
In my almost 2 years of working there, I have been promoted to Lead Photo Coordinator and was recently promoted to Advertising Coordinator.

What company do you work for and what is your position?

I work for RR Donnelley’s Facilities Management site at our customer location in Oak Brook, Illinois. I am currently making the transition into my new position as an Advertising Coordinator. As Lead Photo
Coordinator, I had to depend on a lot of internal communication to be able to coordinate digital images and the central database repository.

As Advertising Coordinator I will work closely with the Print, Merchandising and Advertising departments to ensure all information provided produced accurate retail content, required deadlines are met, and final client proofs and files to printers are provided.

Can you share a typical day on the job?

Before it used to be a lot of email communication and little interaction with co-workers, but they saw I had the potential to work with customers one on one, so with my new position there will be a lot more verbal communication going on. I have to ensure I meet the retailers needs as to what they want advertised in their store circular, posters, postcards, or any other type of print out. I enter a lot of information into the databases in which the artists depend on for accurate information in order to design to the retailers needs.

What are some of the challenges you’ve faced on the job?

Meetings are a big challenge for me. I always have to make sure I understand everything that was said.  I personally don’t like to rely much on other people for assistance especially since we work in a fast paced environment, but I always realize at the end that teamwork is important and I am there to please the clients and the only way that can happen is if I step up to the plate and ensure I ask for repeats or for a handout or summary of what was discussed in the meeting. Our meetings are rarely scheduled in advance. They usually are a spur of the moment type where it’s impossible for me to request for a CLT or CART to be present within minutes.

What are some ways you’ve overcome any communication challenges?

I am now a big fan of follow-up emails. Usually after I meet with a client, my boss or someone important, I will ask them to kindly send me a follow up email with what was discussed in the meeting. I have built up the confidence to email people back especially if I feel I have missed something that was included in the follow-up email. I do take an extra minute after a meeting has come to an end to warn them that I may ask questions about what was discussed. I think that helps lighten up the situation before it happens. Before I would spend too much time trying to figure out what they may or may not have said. I can tell you that method doesn’t produce much success.

What advice would you share with a deaf/hard of hearing person who is considering career choices?

Be confident and honest. Tell human resources or your boss-to-be what accommodations you need and be willing to negotiate with them to a point where it works for both of you. Don’t come off too demanding or you will scare them away.